Digital Security Helpline

What is the Digital Security Helpline?

Access Now’s Digital Security Helpline works with individuals and organizations around the world to keep them safe online. If you’re at risk, we can help you improve your digital security practices to keep out of harm’s way. If you’re already under attack, we provide rapid-response emergency assistance.

Contact Us

Our 24/7 services are available with support in eight languages: English, Spanish, French, German, Portuguese, Russian, Tagalog, and Arabic. We respond to all requests within two hours.

How Can We Help You?

We are a free-of-charge resource for civil society around the world. We offer real-time, direct technical assistance and advice to civil society groups & activists, media organizations, journalists & bloggers, and human rights defenders.

The Helpline will walk you or your organization through assessing the risks you face in your work, and together we’ll prioritize your digital security needs. We’ll help you resolve existing problems, teach you some of the most important best practices, and help you get into a secure mindset for the future.

Our Services

Digital Security Helpline

  • Rapid response for digital security incidents
  • Personalized recommendations, instruction, and follow-up support for digital security issues
  • Help assessing risks and creating organizational or community security strategies
  • Guidance and educational materials on security practices and tools for organizations, communities, groups, and individuals
  • Support for securing technical infrastructure, websites, and social media against attacks
  • Referrals, capacity-building, in-person consultations, and training

How to Contact Us?

help@accessnow.org

PGP public key
Fingerprint: 6CE6 221C 98EC F399 A04C 41B8 C46B ED33 32E8 A2BC

We commit to using the best practices in the field when we collect, store, and use sensitive information. For more information about how we protect your personal data, please read our Data Usage Policy.

Where is the Helpline?

San Jose

Daniel Bedoya Arroyo

Incident Response Manager

Daniel (Email: daniel@accessnow.org; PGP Key: 0xC21FA059) is the Incident Response Manager at Access Now. He works in Access Now's Costa Rica Office. He is…

Tech

San Jose

Gustaf Björksten

Chief Technologist

Gustaf (Email: gustaf@accessnow.org, PGP Key: 0xA70A0F7B) has been gaining professional experience as a technologist and information security specialist since 1994, most recently in the…

Tech

Berlin

Michael Carbone

Manager of Security Education

Michael (email: michael@accessnow.org, PGP key ID: 0x63FC4D2684A733B4) is the Manager of Security Education, where he provides advice to civil society groups and human rights…

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Tunis

Mohamed Chennoufi

Tunis Security Shift Lead

Mohamed (Email: mohamed@accessnow.org, PGP Key: 0x254414D4) is a security incident shift lead at Access Now. He is a computer science engineer. He graduated from…

Tech

Tunis

Akrem Kouki

Security Incident Handler

Akrem (Email: akrem@accessnow.org, PGP Key: 0xC9235D31, Fingerprint: 6D89 13D6 9B07 D0B2 A73E 4145 9CA0 3701 C923 5D31) is a security incident handler at Access…

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San Jose

Rogelio Lopez

San Jose Security Incident Handler

Rogelio (Email: rogelio@accessnow.org, PGP Key: 0xA3AF5A90) studied CS at Universidad de Costa Rica. He has been a software developer for the corporate world for…

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Other Location

Victor Novikov

Security Incident Handler

Victor (email: victor@accessnow.org, PGP key ID: 0x0BD8D5C2, Fingerprint: 915F E5B4 F55A FC62 F37E 523B C0F4 19EE 0BD8 D5C2) is a Security Incident Handler at…

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Manila

Jose Clemente Olaivar

Security Incident Handler Shift Lead

JC Olaivar is Security Incident Handler Shift Lead at Access Now in Manila. Before joining Access Now, he worked in IT security in multiple…

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Berlin

Floriana Pagano

Digital Security Documentation Coordinator

Floriana (Email: floriana@accessnow.org, PGP fingerprint: 42A4 7157 C15E 43BC 4A07 CA20 B4B6 5273 C215 74E0) has been an activist for all her adult life.…

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San Jose

Diana Fernández Sánchez

Security Incident Handler

Diana (Email: diana@accessnow.org; PGP Key:0x9A9674D3, Fingerprint: 46F2 8351 F17D 674C 467F ED57 904F C8BF 9A96 74D3) works as a Security Incident Handler for Access…

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Tunis

Hassen Selmi

Tunis Incident Security Handler

Hassen (Email: hassen@accessnow.org, PGP Key: 0x3EF06D5C) has been a a security incident handler at Access since October 2014. He graduated from National School Of…

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Community & Resources

Access Now’s Digital Security Helpline is a member of the Civil Society Computer Emergency Response Team (CiviCERT), an accredited CERT focused on improving the incident response capabilities of civil society groups and individuals around the world.

CiviCERT is an initiative of Rapid Response Network (RARENET), a network of non-governmental organizations, internet content and service providers, and individuals who contribute their time and resources to globally improve the security awareness of civil society groups.

As part of Access Now’s work and in collaboration with the broader community, we create and contribute to guides and materials to help communities, organizations, and individuals improve their digital security. These guides target a spectrum of users, from non-technical users to website administrators. Please find some guides below: