What is the Digital Security Helpline?
Our 24/7 services are available with support in nine languages: English, Spanish, French, German, Portuguese, Russian, Tagalog, Arabic, and Italian. We respond to all requests within two hours.
How Can We Help You?
We are a free-of-charge resource for civil society around the world. We offer real-time, direct technical assistance and advice to civil society groups & activists, media organizations, journalists & bloggers, and human rights defenders.
The Helpline will walk you or your organization through assessing the risks you face in your work, and together we’ll prioritize your digital security needs. We’ll help you resolve existing problems, teach you some of the most important best practices, and help you get into a secure mindset for the future.
Our Services
- Rapid response for digital security incidents
- Personalized recommendations, instruction, and follow-up support for digital security issues
- Help assessing risks and creating organizational or community security strategies
- Guidance and educational materials on security practices and tools for organizations, communities, groups, and individuals
- Support for securing technical infrastructure, websites, and social media against attacks
- Referrals, capacity-building, in-person consultations, and training
How to Contact Us?
help@accessnow.org
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We commit to using the best practices in the field when we collect, store, and use sensitive information. For more information about how we protect your personal data, and our Helpline Terms of Service, please read our Data Usage Policy.
Where is the Helpline?
San José
Daniel Bedoya Arroyo
Digital Security Helpline Director
Daniel is the Digital Security Helpline Director at Access Now. He works in Access Now's Costa Rica Office. He is currently working on his…
Helpline
San José
Rogelio López
San José Security Shift Lead
Rogelio studied CS at Universidad de Costa Rica. He was a software developer for the corporate world for over 5 years and decided it…
Helpline
Berlin
Floriana Pagano
Documentation and Communities Coordinator
Floriana has been an activist for all their adult life. Struck by the possibilities of experimenting with identities in the internet and fascinated by…
Helpline
Community & Resources
Access Now’s Digital Security Helpline is a member of the Civil Society Computer Emergency Response Team (CiviCERT), an accredited CERT focused on improving the incident response capabilities of civil society groups and individuals around the world.
CiviCERT is an initiative of Rapid Response Network (RARENET), a network of non-governmental organizations, internet content and service providers, and individuals who contribute their time and resources to globally improve the security awareness of civil society groups.
As part of Access Now’s work and in collaboration with the broader community, we create and contribute to guides and materials to help communities, organizations, and individuals improve their digital security. These guides target a spectrum of users, from non-technical users to website administrators. Please find some guides below: