Digital Security Helpline

What is the Digital Security Helpline?

Access Now’s Digital Security Helpline works with individuals and organizations around the world to keep them safe online. If you’re at risk, we can help you improve your digital security practices to keep out of harm’s way. If you’re already under attack, we provide rapid-response emergency assistance.

Contact Us

Our 24/7 services are available with support in eight languages: English, Spanish, French, German, Portuguese, Russian, Tagalog, and Arabic. We respond to all requests within two hours.

How Can We Help You?

We are a free-of-charge resource for civil society around the world. We offer real-time, direct technical assistance and advice to civil society groups & activists, media organizations, journalists & bloggers, and human rights defenders.

The Helpline will walk you or your organization through assessing the risks you face in your work, and together we’ll prioritize your digital security needs. We’ll help you resolve existing problems, teach you some of the most important best practices, and help you get into a secure mindset for the future.

Our Services

Digital Security Helpline

  • Rapid response for digital security incidents
  • Personalized recommendations, instruction, and follow-up support for digital security issues
  • Help assessing risks and creating organizational or community security strategies
  • Guidance and educational materials on security practices and tools for organizations, communities, groups, and individuals
  • Support for securing technical infrastructure, websites, and social media against attacks
  • Referrals, capacity-building, in-person consultations, and training

How to Contact Us?

help@accessnow.org

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We commit to using the best practices in the field when we collect, store, and use sensitive information. For more information about how we protect your personal data, please read our Data Usage Policy.

Where is the Helpline?

San Jose

Daniel Bedoya Arroyo

Incident Response Manager

Daniel (email: daniel@accessnow.org) is the Incident Response Manager at Access Now. He works in Access Now's Costa Rica Office. He is currently working on…

Tech

San Jose

Gustaf Björksten

Chief Technologist

Gustaf (email: gustaf@accessnow.org) has been gaining professional experience as a technologist and information security specialist since 1994, most recently in the area of surveillance…

Tech

Berlin

Michael Carbone

Manager of Security Education

Michael (email: michael@accessnow.org) is the Manager of Security Education, where he provides advice to civil society groups and human rights defenders to stay digitally…

Tech

Tunis

Mohamed Chennoufi

Tunis Security Shift Lead

Mohamed (email: mohamed@accessnow.org) is a security incident shift lead at Access Now. He is a computer science engineer. He graduated from the Institut Supérieur…

Tech

Tunis

Akrem Kouki

Security Incident Handler

Akrem (email: akrem@accessnow.org) is a security incident handler at Access Now. He graduated from the Institut Supérieur d'Informatique of Tunis el Manar (ISI) in…

Tech

San Jose

Rogelio Lopez

San Jose Security Incident Handler

Rogelio (email: rogelio@accessnow.org) studied CS at Universidad de Costa Rica. He was a software developer for the corporate world for over 5 years and…

Tech

Other Location

Victor Novikov

Security Incident Handler

Victor (email: victor@accessnow.org) is a Security Incident Handler at Access Now. His duty is to provide digital security advice for users at risk. Victor…

Tech

Manila

Jose Clemente Olaivar

Security Incident Handler Shift Lead

JC Olaivar (email: jc@accessnow.org) is Security Incident Handler Shift Lead at Access Now in Manila. Before joining Access Now, he worked in IT security…

Tech

Berlin

Floriana Pagano

Digital Security Documentation Coordinator

Floriana (email: floriana@accessnow.org) has been an activist for all her adult life. Struck by the possibilities of experimenting with identities in the internet and…

Tech

San Jose

Diana Fernández Sánchez

Security Incident Handler

Diana (email: diana@accessnow.org) works as a Security Incident Handler for Access Now's Costa Rica team. She is willing to get involved in the defense…

Tech

Tunis

Hassen Selmi

Tunis Incident Security Handler

Hassen (email: hassen@accessnow.org) has been a a security incident handler at Access Now since October 2014. He graduated from National School Of Computer Science(ENSI)-Tunisia,…

Tech

Community & Resources

Access Now’s Digital Security Helpline is a member of the Civil Society Computer Emergency Response Team (CiviCERT), an accredited CERT focused on improving the incident response capabilities of civil society groups and individuals around the world.

CiviCERT is an initiative of Rapid Response Network (RARENET), a network of non-governmental organizations, internet content and service providers, and individuals who contribute their time and resources to globally improve the security awareness of civil society groups.

As part of Access Now’s work and in collaboration with the broader community, we create and contribute to guides and materials to help communities, organizations, and individuals improve their digital security. These guides target a spectrum of users, from non-technical users to website administrators. Please find some guides below: