Access Now’s Digital Security Helpline works with individuals and organizations around the world to keep them safe online. If you’re at risk, we can help you improve your digital security practices to keep out of harm’s way. If you’re already under attack, we provide rapid-response emergency assistance.

Our 24/7 services are available with support in nine languages: English, Spanish, French, German, Portuguese, Russian, Tagalog, Arabic, and Italian. We respond to all requests within two hours.


We are a free-of-charge resource for civil society around the world. We offer real-time, direct technical assistance and advice to civil society groups & activists, media organizations, journalists & bloggers, and human rights defenders.

The Helpline will walk you or your organization through assessing the risks you face in your work, and
together we’ll prioritize your digital security needs. We’ll help you resolve existing problems, teach
you some of the most important best practices, and help you get into a secure mindset for the future.

If you are targeted based on your work or activism, we can help you protect your communications, secure your online accounts, and keep your sensitive information safe.

Has your news site been blocked or taken offline? Need help communicating securely with editors and sources? We can help.

Whether you need to protect your communications with your partners, securely store evidence or other sensitive data, or stay safe when you travel, we’re here to assist you.


24/7, real-time, direct technical assistance and advice

No matter what digital security challenges you face, we offer a range of services and resources to help you be safe online:

Rapid response for digital security incidents

Personalized recommendations, instruction, and follow-up support for digital security issues

Help assessing risks and creating organizational or community security strategies

Guidance and educational materials on security practices and tools for organizations, communities, groups, and individuals

Support for securing technical infrastructure, websites, and social media against attacks

Referrals, capacity-building, in-person consultations, and training


Access Now’s Digital Security Clinic brings the Helpline to you.

Our technologists run clinics at conferences and events around the world, where attendees can raise questions and get immediate help.


[email protected]

Fingerprint: 6CE6 221C 98EC F399 A04C 41B8 C46B ED33 32E8 A2BC

We commit to using the best practices in the field when we collect, store, and use
sensitive information. For more information about how we protect your personal
data, and our Helpline Terms of Service, please read our Data Usage Policy.



Access Now’s Digital Security Helpline is a member of the Civil Society Computer Emergency Response Team (CiviCERT), an accredited CERT focused on improving the incident response capabilities of civil society groups and individuals around the world.

CiviCERT is an initiative of Rapid Response Network (RaReNet), a network of non-governmental organizations, internet content and service providers, and individuals who contribute their time and resources to globally improve the security awareness of civil society groups.

As part of Access Now’s work and in collaboration with the broader community, we create and contribute to guides and materials to help communities, organizations, and individuals improve their digital security. These guides target a spectrum of users, from non-technical users to website administrators. Please find some guides below:

Digital First Aid Kit

A resource for emergency situations, such as when your social media account is compromised, your website is attacked, or your computer is infected 

Helpline PGP Email Encryption Guides (Windows | Mac | Linux)

Guides for setting up encrypted email 

Helpline Safer Travel Guide

Helping you prepare for travels to high-risk countries 

Helpline Self-Doxing Guide

Tips and resources for exploring open source intelligence on oneself to prevent online doxing 

Helpline Community Documentation

The procedures and documentation we create to aid our work on the Helpline 

Partner organizations have produced a number of guides and resources that we find valuable in our work, and you may too. They include: 

Security in a Box

From Frontline Defenders and the Tactical Technology Collective 

Surveillance Self-Defense

From the Electronic Frontier Foundation 


From Security First