Daniel is the Digital Security Helpline Director at Access Now. He works in Access Now’s Costa Rica Office. He is currently working on his Masters Degree in Computer Science at the University of Costa Rica. He holds a Bachelor Degree in Electronics Engineer from the Instituto Tecnologico de Costa Rica. Previously he worked at Costa Rica’s biggest ISP in a Security Operation Center environment, as an Operations Engineer and Quality Assurance Engineer.
Strengthening civil society’s defenses: what Access Now’s Digital Security Helpline has learned from its first 10,000 cases
Online civic space is under attack, and Access Now’s Digital Security Helpline is a lifeline that crosses time zones and languages to support at-risk groups and individuals from civil society. The 24/7 computer security incident response team has now assisted on more than 10,000 cases affecting activists, journalists, and non-profit organizations. “Strengthening civil society’s defenses: what Access Now’s Digital Security Helpline” shares what we have learned from the first 10,000 cases, identifying key trends, exploring case studies, and offering insight from data on requests for assistance from across the globe. …9 June 2021