NGOs and industry join forces in an open letter sent to the Council of Ministers on Net Neutrality


Today, Access together with several NGOs, consumer groups, and industry representatives sent an open letter to the Council of the European Union, calling for Telecoms ministers to support strong net neutrality rules in the E.U.. The Council is currently reviewing the proposal of the Telecoms Single Market Regulation, voted on by the European Parliament in April. 

The text proposed by the European Parliament in April was a big step forward towards enshrining net neutrality into E.U. law. These rules would prevent discrimination from happening on the network while allowing internet providers (ISPs) to use targeted and necessary methods of traffic management, but not for discriminatory purposes. While we are not necessarily opposed to a reformulation of the text, we urge the Council to preserve the essence of the text adopted by the European Parliament, which passed with a large majority.

A non-discriminatory internet is essential for guaranteeing freedom of expression, allowing for a wide diversity of opinions and content to coexist, and for encouraging dynamic innovation. Studies by regulators (here) have unequivocally demonstrated that clear rules are necessary to halt discriminatory practices. Here and now, the Council has the opportunity to help Europe establish a high standards for net neutrality, and promote for a better access to information and content around the world.

The full letter and list of signatories can be found here and below:


Dear Ambassadors,


Please make your relevant Ministers aware of this call to support net neutrality rules in the proposed Telecommunications Single Market Regulation.

We understand that you are currently involved in the Council of Ministers discussions on the proposed European Telecommunications Single Market Regulation. We, the undersigned organisations, are committed to an open, transparent and secure Internet and would like to call on you to support strong open Internet provisions as part of this proposal.

The open nature of the Internet is a key driver for innovation and economic efficiency and for fostering informed citizenship and plurality of opinions, creating a vital need for effective rules on net neutrality at EU level. Providing a clear EU regulatory framework on net neutrality would bring much needed certainty for sustained investment in innovative online content and applications that are available to everyone equally and boost consumers’ trust in the Internet and the digital society.

Net neutrality allows consumers and citizens across Europe to enjoy unfettered access to the Internet, regardless of the content, services and applications they use. This principle enables everyone, including innovators and entrepreneurs, to communicate with everyone, both in Europe and globally. Net neutrality is indispensable for innovation and growth, for the fundamental right to receive and impart information and for investment in next generation broadband.

We now call on the Council to take a strong stance on net neutrality.

Studies by regulators have unequivocally demonstrated that clear rules are necessary to halt discriminatory practices. Sound rules on net neutrality should include a clearly stated non-discrimination principle for Internet access providers. These rules allow Internet access providers to manage traffic but it should neither be prioritized nor discriminated against based on the content, services, applications, or devices that are being used. Internet access providers should clearly be able to offer customers internet access packages with different speeds and volumes – as long as they treat services and applications in a non-discriminatory manner.

Such rules should not prevent Internet access providers from offering “specialised services” if they wish, as long as they do not degrade or impair internet access services and are not discriminatory. National regulators must have both effective tools and clear obligations to prevent this from happening and should analyse and address each case on its merits.

EU-wide rules that include these principles will ensure that users, not Internet access providers, decide what applications and content they use, and enable entrepreneurs to market their services across the Union. It will be a significant step towards a true digital single market and avoid individual countries adopting different, perhaps incompatible legislation. Finally, it will demonstrate a commitment by Member States to respond to the demands of citizens, the European Parliament, and businesses across Europe.

The upcoming negotiations between Telecoms Ministers are an opportunity to send a clear signal to the other EU institutions and the European public that there is a political will to establish an EU framework which enables the EU to take up its role as a champion of the open Internet. We therefore call upon you to work towards the inclusion of robust net neutrality provisions in the Telecommunications Single Market Regulation proposal which would provide certainty for providers of innovative online content, applications and services, enhance transparency for end-users, and boost consumers trust in the Internet.


The contributors of this open letter are:



Bits of Freedom

BEUC, The European Consumer Organisation

CCIA, The Computer and Communications Industry Association

CDT, The Center for Democracy & Technology

EBU, The European Broadcasting Union

EDRi, European Digital Rights


La Quadrature du Net

OpenForum Europe